POSITION: Inside Salesperson

REPORTS TO: Sales Manager

BACKGROUND REQUIREMENTS: High School Graduate. Minimum of 2 to 3 years of retail sales experience. Superior Interpersonal skills (with regard to customers and co-workers) a must. Good basic math skills, and a level of proficiency on computer systems. Must be organized and motivated.

PRIMARY RESPONSIBILITIES:

1. Provide Necessary Customer Service

• Attend to all walk-in customers
• Respond to all telephone and fax sales and product inquiries
• Complete requested quotes and present to customer
• Place and coordinate special product orders
• Process cash and credit card purchases
• Process customer invoices
• Resolve customer complaints and concerns
• Coordinate customer deliveries
• Process customer credits and returns

2. Support Outside Sales Efforts

• Write up and process Orders initiated on outside sales calls
• Coordinate large inside/outside projects
• Generate purchase orders
• Coordinate customer deliveries

3. Develop New Sales

• Generate prospects from referrals
• Qualify all leads obtained
• Follow-up on all sales presentations
• Service existing customer relationships through periodic telephone calls and mailer programs

4. Maintain the Appearance of the Showroom

• Rotate stock as needed
• Develop and set-up merchandising displays
• Keep showroom in an orderly, clean, and well-stocked condition
• Identify out-of-stock items and forward to buyer
• Stock and front shelves

5. Maintain a Necessary Level of Product Knowledge

• Attend trade group meetings
• Study new product literature and technical specifications
• Maintain awareness of special promotions
• Attend periodic product training programs

6. Assist in Customer Collections as Requested by the Administrative Department